Google has said it is sorry after a bug prevented a significant number of Windows users from finding or saving their passwords. The issue, which Google noted started on July 24 and continued for nearly 18 hours before being fixed on July 25, was due to “a change in product behavior without proper feature guard,” an excuse that may sound familiar to anyone caught up in the CrowdStrike disruption this month.

The vanishing password problem impacted Chrome web browser users from all over the world, leaving them unable to find any passwords already saved using the Chrome password manager. Newly saved passwords were also rendered invisible to the affected users. Google, which has now fixed the issue, said that the problem was limited to the M127 version of Chrome Browser on the Windows platform.